Game Rules

To download a copy of the Clubdraw Rules please click here

Lottery Exclusion Form

If you wish to be excluded from our lottery because you have Gambling issues please download, complete and return the form to ourselves.

Disclaimer

Clubdraw takes great care to ensure that the information posted on this website is the most accurate and reliable information available. However we do not guarantee the accuracy of any information on or accessed through this website. We cannot accept any liability for loss or damage including, without limitation, any direct, indirect or consequential loss or damage or other losses or damage of any direct, indirect or consequential loss or damge or other losses or damge of whatsoever nature arising out of or relating to the use of this site or its contents.

It should be noted that Clubdraw, as operatated by Sterling Management Centre Ltd is in no way associated with Camelot Group plc or any other company related to the National Lottery (Lotto).

Through this web site you are able to link to other websites which are not under the control of Clubdraw. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However Clubdraw takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notices

No part of this website may be republished, reproduced, downloaded, displayed, distributued, posted, transmitted or sold in any form or by any means in whole or in part without prior permission from us. Users of this web site may not reproduce or reuse, for any commercial purpose whatsoever, any aspect of the web site content.

All graphics on this site are the property of Clubdraw and may not be copied or replicated in any way without prior consent.

Privacy Policy

Clubdraw respects the privacy of all users of our website. We take necessary measures to ensure that all personal information in our care is handled sensitively and confidentially in accordance with all legal regulations set out by the Information Commissioner's Office. Clubdraw is fully compliant with the United Kingdon Data Protection Act 1998, the Human Rights Act 1998, in the collection and processing of personal information. In using our services, you consent to the use of personal information as set out below. Any personal information collected will be used soley for the purpose of providing our services, and administering Clubdraw. We will not hold personal information for any longer than is necessary for these purposes.

All our employees who have access to personal information are obliged to respect the confidentiality of the personal information in our care.

We may share your information with third parties if you have indicated that you would like us to do so. If you have consented to Clubdraw granting access to your personal information to selected third parties, your consent to us processing your personal information for the purposes of providing details of other products or services. Processing of your personal information by any third party will be in accordance with the privacy practices of that third party. We will not sell your personal information to third parties. You have the right to amend, update or delete any of the personal information that we hold. We may request that you provide further information and identification to enble us to comply with your request.

Playing responsibly

Clubdraw makes every effort to behave in a socially responsible manner. It is illegal for anyone under 16 to play Clubdraw and we have measures in place to ensure we do everything in our power to control underage playing. Clubdraw is an incentivised means of supporting your club. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:-

You should NOT attempt to gamble back money you have lost

If you think you may have a problem with gambling, contact the gambling support network, GamCare confidentially on 0808 802 0133. Alternatively, visit the GamCare website at www.gamcare.org.uk.

Cookie Policy

What are cookies?

A cookie is a small file – its saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example, - they will remember you’ve visited our site or performed a certain action.

How we use this information.

Cookies let us know which pages of our site you visited; they help us develop and market our products and services. They can not be used to identify you personally.

The table below explains the cookies we use and why:

Cookie Name Purpose
Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Session ASP.NET_SessionID

This cookie is essential for the online operation of the site to enable the user to move from one page to another. This cookie is deleted when you close your browser.

Tracking

jquery.com
twitter.com

These cookies can help smooth the sharing process between our site and your social media feeds.

By using our website you agree that we can place these types of cookies on your device.

Complaints Procedure

Sterling Management Centre Ltd is committed to providing excellent levels of service. We are constantly striving to meet the rising expectations of our clients and their members, and we welcome feedback on where our services can be improved or where your expectations have not been met.

Issues of concern to our clients and their members can usually be resolved by talking them through with one of our telephonists. A telephone log sheet is completed at the same time of the call, detailing the callers contact details, who took the call, nature of the complaint and how the complaint was resolved. However, we recognise that sometimes this may not be appropriate, or you may feel your concerns have not been properly addressed after talking them through with us.

We actively encourage our clients and their members to use our Complaints Procedure so that issues and concerns can be raised with management and addressed appropriately. This publication explains how the Complaints Procedure works, what you need to do and what you can expect. There are two levels – head of department and senior management.

Head of Department Level (1st level)

If we haven’t reasonably met your expectations or you wish to make a complaint relating to services or facilities provided by one of our staff you should write or e-mail in the first instance to the head of department.

In expressing concerns it is helpful to include all relevant details such as nature of complaint, date, people contacted and the other circumstances relating to your complaint. This helps us to quickly and fully understand the nature of your complaint and begin our investigations.

Once we have received your complaint the head of department or one of his/her colleagues will acknowledge receipt of your letter in writing within 48 hours and you can normally expect a full written response within 10 working days of this acknowledgement. Our aim is to resolve the complaint to your complete satisfaction at this level.

Senior Management Level (2nd level)

If, after receiving our response at the 1st level you feel that your concerns have not been fully addressed you can ask for your complaint to be referred to the Senior Management.

You can normally expect a full written response to your complaint within 10 working days of our acknowledgement of the complaint reaching the 2nd level. It may be necessary for additional information to be sought from an external source. When this is necessary and we feel it may not be possible to respond to your complaint within 10 working days we will contact you again. We will explain our reasons for asking for a time extension and seek your approval.

Arbitration

If a satisfactory resolution can not be reached then the matter can be referred to an independent arbiter. We use IBAS (Independent Betting Adjudication Service) for this purpose – www.ibas-uk.com

  • Furness Gate,
  • Furness Business Park,
  • Barrow-in-Furness,
  • Cumbria
  • LA14 2PE

Telephone - 01229 871380

Email -

@ClubDraw